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Shipping & Delivery

 

Johnston Original Artdolls ships the same day you place your order. It is our policy to ship within six hours of receiving your order. If you place your order Monday through Friday, your package will be shipped to you that same day. Normally Domestic packages will arrive at their destination within 3 working days. International orders are delivered within 7-10 days.

Johnston Original Artdolls ships all of its packages via United States Postal Service. We use flat rate Priority Air Mail for all of our shipments. USPS flat rate priority air mail is the fastest and cheapest method available. There are several reasons that we prefer USPS over other mail carrier. They track all domestic packages, insure them up to $100, and ship within six hours of receiving the packages. When shipping Internationally USPS track packages to the Customs office in the country to which we are shipping.

PRIVACY & SECURITY

This privacy policy is for this website www.ArtDolls.com and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all US national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.

Cookies are small files saved to the user computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

RETURNS, REPLACEMENTS & CANCELLATIONS

Thanks for shopping at Johnston Original Artdolls. If you are not satisfied with your purchase, we’re here to help. Please call or email about the problem. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please, provide your receipt or proof of purchase.

Refunds… Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card company or to you through PayPal.

Shipping… You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be refunded.

Seminars and Workshops… You may cancel a seminar or workshop 30 days or longer before the event for a full refund. If you cancel less than 30 days before the event we will allow you to reschedule a subsequent event of the same kind as long as it is done within one year. If you wish to substitute someone else in your place that is acceptable.

 

ORDERING

Orders are processed within six hours of our receiving your order on Monday through Friday. If you place your order on the weekend or holidays, your order will be shipped on the following business day.

You will be sent an automatic notice of your shipment and tracking information via the United States Postal Service as long as you have provided a current eMail address with your order.

 

PAYMENT, PRICING & PROMOTIONS

We accept payment via all major credit card companies. We use authorized.net as our payment gateway for all credit cards. Our checkout process is encrypted with a 128-bit SSL certificate. The certificate ensures all sensitive data, such as credit card information and billing and shipping addresses are processed securely without any compromising factors.

You have several options for payment when you make your purchase. You may use conventional credit cards, or pay via PayPal. If you have the need to use checks or bank transfers you may contact us directly at jack@artdolls.com or call us toll free at 800-290-9998.

In the event of a special promotion or sale, we will do our best to give you the lowest price possible. Occasionally we offer discounts or coupons to our customers, we expect you to take the lowest price available, but ask you not to use a coupon on a product that is already discounted beyond the value of your coupon.